Amazon Operations
Operate at scale
- Operations leadership
- Large frontline teams
- Productivity & safety
- Process design
- Leadership development
OPERATIONS · SYSTEMS · AI
SI PEI
00 / HELLO
I BUILD BETTER
OPERATING SYSTEMS.
I design better systems for how physical operations work.
Explore my work ↘Operations→Systems→AI
SCROLL TO EXPLORE ↓
01 / ABOUT
ABOUT ME
A career progressing toward increasingly higher-level operating problems.
01Operator
02System Builder
03Problem Solver
04AI Explorer
05Builder exploring entrepreneurship
China→United States→Supply Chain→Amazon→3PL Operations→Process Improvement→Systems→AI + Physical Operations→Entrepreneurship
02 / EXPERIENCE
OPERATOR
Execution taught me the work. Leadership taught me the system.
3PL Operations
Connect the network
- Multi-site operations
- SLA performance
- Inventory accuracy
- Customer complaints
- Operational standardization
Process Improvement / Systems
Design the system
- Workflow redesign
- WMS / OMS / AMS
- Root cause analysis
- System requirements
- Exception controls
03 / SELECTED WORK
PROOF,
NOT CLAIMS.
Problem → Evidence → Analysis → Root Cause → Intervention → Impact → Lessons
01 / Amazon AFE Productivity
AMAZONLEANOPERATIONS
Scaling Warehouse Productivity
PROBLEM
Packing productivity was constrained by material support processes.
ANALYSIS
- Fishbone analysis
- Pareto analysis
INTERVENTION
- Redesigned the material support process
- Standardized operating procedures and training
+20%ProductivityEDITABLE CONTENT
+50%Support efficiencyEDITABLE CONTENT
$MMAnnualized operational impactEDITABLE CONTENT
02 / Returns Process Redesign
RETURNSPROCESSCONTROL
From Five Days to Eight Hours
PROBLEM
A fragmented returns workflow created delays and weak operational control.
ANALYSIS
- Workflow mapping
- Handoff review
INTERVENTION
- Redesigned the end-to-end process
- Introduced operational controls
5 DAYS → 8 HOURSCycle time transformationEDITABLE CONTENT
03 / INVENTORY ACCURACY
RCAAI BRIDGE
Finding the Error
Behind the Number
A variance is a symptom. Investigate the operating system that produced it.
EXPECTED100−ACTUAL87=VARIANCE−13
Multi-Site Operations
One Network. Different Operating Systems.
3PL · NETWORK · SYSTEMSProcess / WMS System Design
Designing Error-Proof Operations
WMS · PRODUCT · CONTROLSAI 3PL Operations Copilot
From Exceptions to Decisions
AI · 3PL · PROTOTYPE04 / HOW I THINK
THINK
FRAMEWORK / 01
Systems Thinking
Don’t only fix the error. Fix the system that keeps producing the error.
05 / BUILDING NOW
BUILD
From improving existing systems
to building new ones.
Builder exploring a thesis at the intersection of AI and physical operations.
01 / AI + Physical Operations02 / Inventory Exception Copilot03 / AI Native 3PL04 / Operations Intelligence
OPS//COPILOT SIMULATED PRODUCT UI● LIVE DEMO
What’s happening today?
EXCEPTION / 01
Inventory discrepancy
EvidenceExpected 100 / actual 87 across a priority SKU.
Root causeTransaction sequence suggests a receiving or putaway exception.
Recommended actionValidate inbound receipt and inspect the last movement trail.
OwnerInventory Control
Due dateToday · 15:00
06 / BEYOND WORK
STILL
CURIOUS.
Music
Songwriting · original music · future playable tracks
↗Photography
A future-ready visual archive
↗Travel
Places, people and operating cultures
↗Learning
Ideas that changed how I think
↗07 / CONTACT
LET’S BUILD
SOMETHING BETTER.
Career
Operations / Systems / AI opportunities.
Build
AI × Physical Operations.
Connect
Ideas, systems and collaboration.
SI PEI © 2026
LOS ANGELES, CA